G T C

GENERAL TERMS AND CONDITIONS OF SALE

These General Terms and Conditions apply to all sales concluded with Hotel HANNONG, 15 rue du 22 Novembre, 67000 Strasbourg. By confirming a reservation, the client acknowledges having read and accepted these Terms and Conditions. They may be modified at any time; the applicable version is the one in force on the date of the reservation.

ARTICLE 1 – RATES

All rates are expressed in EURO (€), tax included, based on the VAT applicable on the date of booking. Any change in the VAT rate or the introduction of new legal taxes by the authorities will automatically be reflected in the final invoice.
Rates apply per room, per night, for the number of guests indicated at booking and for the selected dates only. Unless otherwise stated, they do not include additional services or the local tourist tax.
The tourist tax is € 2.86 per person per day (for guests aged 18 and over). It is never included in the displayed rate and must be paid directly on site.
Certain services may incur additional charges and may be modified without prior notice, without engaging the hotel’s liability.
Reservations made prior to the launch of a promotional offer cannot be refunded, even partially.

ARTICLE 2 – RESERVATIONS AND PAYMENT METHODS

Reservations may be made via the website www.hotel-hannong.com, by telephone, email, or postal mail. A reservation becomes effective only when guaranteed by the client, either by providing a valid credit card number (with expiry date, security code, and 3DS authorization), or by paying a deposit, and after receiving a detailed booking confirmation.
Payment for all services is made directly at the hotel, except for prepaid reservations.
The hotel reserves the right to refuse any reservation with an invalid credit card or incomplete information.
All reservations, regardless of origin, must be paid in euros.
Hotel HANNONG accepts Visa, Mastercard, American Express, and UnionPay. The hotel uses a PCI‑certified secure booking system that encrypts all sensitive data to prevent disclosure to third parties.
A pre‑authorization may be performed at the time of booking. This is not a debit, except in the following cases:

  • Promotional offer “non‑cancellable, non‑refundable”
  • Credit card expiry date earlier than the arrival date

The client is solely responsible for choosing services and rates suited to their needs; the hotel cannot be held liable in this regard.

 ARTICLE 3 – FORCE MAJEURE

Force majeure refers to any external event that is unforeseeable, irresistible, and unavoidable, preventing the hotel from fulfilling its contractual obligations. This includes, for example, transport strikes, hotel staff strikes, public unrest, or governmental disturbances.

ARTICLE 4 – MODIFICATION AND CANCELLATION OF STAY

Any modification or cancellation request must be sent by email to info@hotel-hannong.com or by phone at +33 (0)3 88 32 16 22.
The request becomes effective only once confirmed in writing by the hotel.
Applicable conditions:

  • For any request made after 12:00 PM on the day before arrival, the first night will be charged.
  • In case of no‑show, the first night will be charged to the credit card.
  • Any stay that has begun is fully due.
  • Promotional “Non‑Cancellable, Non‑Modifiable” reservations cannot be refunded.

For reservations made through partner websites, cancellation must be processed through the partner. Their cancellation policies apply and may differ from those of Hotel HANNONG.

 ARTICLE 5 – THE HOTEL AND SERVICES

Rooms are available from 3:00 PM and must be vacated by 11:00 AM on the day of departure. A surcharge may apply for late check‑out.
All rooms are non‑smoking. If smoking occurs in a room (triggering smoke detectors and/or persistent odor), the hotel may charge a € 200 fee for cleaning and room downtime.

Clients must respect other guests, staff, and the premises. Any behavior contrary to public order or good morals may result in immediate eviction without compensation or refund. Any outstanding balance remains due.

 ARTICLE 6 – RELOCATION

In case of unavailability due to force majeure, the hotel may relocate the client to an establishment of equivalent or higher category offering similar services. Transfer costs will be covered by the hotel, which cannot be held liable for additional compensation.

 ARTICLE 7 – CLAIMS

Any claim must be sent by registered mail with acknowledgment of receipt within 15 days after the end of the stay. After this period, no claim will be considered.
If the client receives no satisfactory response within one month, they may contact the Tourism and Travel Mediator:
• Postal address: Médiation Tourisme et Voyage – BP 80 303 75 823 – Paris Cedex 17
• Website: www.mtv.travel
Hotel HANNONG is a member of the Tourism and Travel Mediation scheme through the professional union UMIH.
For online sales disputes, information is available on the European platform: https://ec.europa.eu/consumers/odr/main/

 ARTICLE 8 – DATA PROTECTION

In accordance with the General Data Protection Regulation (GDPR) and the amended French Data Protection Act, the Client is informed that their reservation is subject to computerized processing of personal data by SAS HOTEL HANNONG, acting as the data controller. This information is required for the management of the reservation and is not disclosed to unauthorized third parties.
The Client has the right to access, rectify, erase, restrict the processing of, and obtain portability of their data. These rights may be exercised by contacting the registered office:
SAS HOTEL HANNONG, 15 rue du 22 novembre – 67000 Strasbourg, or by email at info@hotel-hannong.com.
Telephone marketing: In accordance with applicable regulations, the Hotel will not carry out any commercial telephone solicitation to the Client unless the Client has given prior, explicit, clear, and specific consent at the time their contact details were collected.

The HANNONG Hotel offers Wi-Fi internet access. Guests agree that the computer resources made available to them shall not be used in any way for the reproduction, display, distribution, or public communication of works or items protected by copyright or related rights, such as texts, images, photographs, musical and audiovisual works, software, and video games, without the authorization of the rights holders as provided for in Books I and II of the Intellectual Property Code, when such authorization is required..

 ARTICLE 9 – LIABILITY

The hotel declines responsibility for theft, loss, or damage to clients’ belongings during their stay.
Clients are liable for any damage, deterioration, or vandalism caused by themselves or persons under their responsibility. The hotel may evict the client without refund and require full reimbursement of damages.

 ARTICLE 10 – APPLICABLE LAW

These Terms and Conditions are governed by French law. Any dispute falls under the exclusive jurisdiction of French courts.
Only the General Terms and Conditions of Sale in French will be considered in the event of any dispute. This translation is provided for informational purposes only.

 ARTICLE 11 – PERSONAL DATA PROTECTION

Personal data is not collected without your knowledge; it is provided voluntarily by you. Personal information is not transferred to third parties and is not used for purposes other than those stated. “Personal data” refers to any information collected and stored in a format that allows you to be identified directly (e.g., name) or indirectly (e.g., telephone number) as an individual. Before providing any personal information, we recommend that you read the following section, which outlines our privacy policy.

1. What personal data is collected?

We may request information about you and/or your family members at various times, including:

  • Contact details (name, first name, telephone number, email, etc.)
  • Personal information (date of birth, nationality, etc.)
  • Information about children (first name, date of birth, age, etc.)
  • Credit card details (for transactions and reservations)
  • Loyalty program or partner program membership numbers
  • Arrival and departure dates
  • Preferences and interests (smoking/non‑smoking, preferred floor, bedding type, press preferences, sports, cultural interests, etc.)
  • Questions or comments during or after your stay

Data relating to minors under 18 is limited to name, nationality, and date of birth, and may only be provided by an adult. If a child transmits personal data without authorization, please contact us so that the information can be deleted.
We do not intentionally collect sensitive data (racial or ethnic origin, political opinions, religious beliefs, union membership, health details, sexual orientation). Some information may be considered sensitive under local laws (credit card number, hobbies, personal activities, smoking status). Such data may be collected only to meet specific requests (e.g., dietary requirements) and may require your explicit consent depending on local regulations.

2. When is personal data collected?

Personal data may be collected during:

  • Reservation, check‑in, and payment
  • Requests, complaints, or disputes
  • Registration in loyalty programs
  • Participation in satisfaction surveys
  • Online contests or games
  • Newsletter subscriptions
  • Information transmitted by travel agencies, tour operators, GDS systems
  • Website activity (IP address, cookies)
  • Online forms, social media pages, or login tools (e.g., Facebook Login)

3. Purposes of data processing

We collect your data in order to:

  1. Fulfill our obligations toward guests
  2. Manage reservations and legal documentation
  3. Manage your stay and consumption (telephone, bar, etc.)
  4. Control access to rooms
  5. Maintain an internal list of clients with inappropriate behavior (aggression, non‑compliance with hotel rules, safety violations, theft, damage, vandalism, payment incidents)
  6. To improve our services:
    * Marketing operations and brand promotion
    * Better understanding of your needs and expectations
  7. Personalization of commercial offers and communication
    * Information about special offers and new services
    * Management of the customer relationship before, during, and after the stay
    * Loyalty program management
    * Database qualification and segmentation
    * Behavioral forecasting
    * Statistics and commercial reporting
    * Contextual data for targeted offers
    * Management of preferences for loyal and non‑loyal customers
    * Sending newsletters, promotions, tourist offers, partner offers
    * Management of opt‑out requests
    * Identification of guests in case of major incidents (natural disasters, attacks)
  8.  Data cross‑checking via a trusted third party to determine interests and profiles.
  9. To improve SAS HANNONG services:
    * Analysis of questionnaires and customer comments
    * Complaint management
    * Loyalty program benefits
  10. To secure and improve website use:
    * Navigation improvement
    * Fraud prevention and security. Compliance with legal obligations (e.g., accounting records)

4. Access to personal data by third parties

Your data may be shared with:

  1. Within SAS HANNONG:
    * Authorized staff
    * Reservation teams
    * IT services
    * Marketing and commercial partners
    * Medical or legal services if necessary
  2. External service providers and partners:
    * IT subcontractors, call centers, banks, credit card issuers, lawyers, printers
    * Commercial partners (unless you object), via trusted third‑party analysis.
  3. Local authorities: If required by law or during investigations.

5. Data security

SAS HANNONG implements technical and organizational measures to protect your data against destruction, loss, alteration, disclosure, or unauthorized access. Measures include firewalls, password systems, physical protection, and SSL encryption for credit card transactions.

6. Cookies

Cookies may be used to improve navigation, speed, security, and personalization. Session cookies expire when the browser closes; persistent cookies remain stored. Cookies may be first‑party or third‑party.
Cookies are used for:
*Site performance analysis
* Interaction tracking
* Content improvement
* Advertising relevance (e.g., Google Display Network, DoubleClick)
You may block or delete cookies via your browser settings, but some features may become unavailable.

7. Access and modification

You may access or modify your personal data, or exercise your right to object, by contacting:

SAS HOTEL HANNONG
Mr Jérôme ANNA responsable RGPD
15 rue du 22 novembre
67000 STRASBOURG

or info@hotel-hannong.com (subject: “MY PERSONAL INFORMATION”)
A copy of an official ID may be required.

8. Questions and contacts

For any questions regarding personal data protection, contact the Data Protection Officer at SAS HOTEL HANNONG.

You may also contact French MÉDIATEUR DU TOURISME (Tourism Ombudsman)
Médiation Tourisme et Voyage –  BP 80 303 75 823  –  Paris Cedex 17
Site internet : www.mtv.travel
The publisher agrees to comply with all laws governing the creation and operation of a website.